Quality Statement

Quality and Customer Satisfaction

Quality is important. We continuously strive to make this the best toffee in the world.

It is our goal to deliver you the product(s) that you request by the date that you request. Our gourmet toffee is always made by hand with fresh ingredients, and each order is carefully packaged. We take pride in our products and hope you will be delighted with your purchase.

Every customer is important to us, and you can expect personalized, quality service - no automated emails and all phone calls are returned. PLEASE NOTE: for those of you with GMAIL email, please be aware that unless you set your account to accept email from this business it is likely our emails will go to your spam folder.

If for any reason you are not satisfied, please give us a chance to make it right. Contact us by email at info@newenglandtoffee.com, or by phone at 978-264-9739. If you would like to provide feedback for our site, please use our feedback form,


The owner holds certifications for:
  • Manager of Quality/Organizational Excellence (from American Society for Quality)
  • Food Safety Manager (from The National Registry of Food Safety Professionals)

| Toffee Award 2005 | Toffee Award 2006 | Toffee Award 2007 | Quality and Satisfaction |
| Return Home | What's New | Site Map | On-line Catalog | Feedback and Questions | FAQs | Related Links | Contact Us |

Copyright 2022, New England Toffee Company (978-264-9739). All rights reserved.